Corporate Social Responsibility Report 2012/2013

Product responsibility

PR1 Life cycle stages in which health and safety impacts of services are assessed for improvement
Both our staffing process with our clients and our job placement processes with our candidates/associates foresee specific health and safety measures and assessments as described on pages 41–42.

PR3–PR4 Required product and service information
The essential product and service information with regards to HR services is set forth in the respective recruitment, staffing, placement and employment agreements. These comply with respective local laws and regulations.
To date, the Adecco Group is not aware of any significant incidents of non-compliance concerning our HR services information.

PR8 Complaints regarding breaches of customer privacy and losses of customer data
We are not aware of any substantial breaches of clients’ privacy or losses of our associates’ and/or candidates’ data in 2012.