Corporate Social Responsibility Report 2012/2013

Our main programmes and initiatives in the Social dimension
Our global programmes and initiatives in the strategic focus areas

Team, Training & Development

Global programmes and initiatives

Adecco is a Great Place to Work  Every year since 2004, we have been conducting the Great Place to Work survey. The survey has now been adopted by over one third of our country organisations and brands which includes over 80% of our employees in 26 countries and all of our major brands such as Beeline, LHH and Pontoon. Our goal is to be recognised as an employer of choice, not just in our own industry, but amongst other world-leading companies. The Great Place to Work Trust Index© is an employee survey tool that measures the level of trust, pride and camaraderie within workplaces. The overall result for the Group improved by 6% in 2012 compared to 2011.

The greatest improvement was seen in the dimensions ‘respect and fairness’ in 2013. DIS AG in Germany ranked fourth on the European Best Workplaces list. In addition, Adecco Netherlands, Adecco Sweden, Tuja Germany and Atrias Germany were on the Best Workplaces lists in their respective countries. Office Angels, Adecco, Spring and Roevin were on the Sunday Times ’Best Companies to Work For’ list in the UK. In 2013, Denmark, Belgium, Germany (DIS), Luxembourg, Netherlands, Norway, Sweden and UK (Adecco and Office Angels) all made it to the Best Workplaces lists in the respective countries (cf. page 51). One of the reason for this good performance is our open company culture which is firmly based on our Group values and leadership principles.

The Adecco Academy  Since 2011, the Adecco Academy has been running the Group’s global development programmes spanning multiple levels. The programmes are organised
under two pillars: leadership and service & sales.

Adecco Academy

Our Leadership Programmes
Through our leadership programmes, in cooperation with two of the best business schools in the world, INSEAD in France and IMD in Switzerland, more than 820 of Adecco’s managers have been trained to improve their leadership skills.

  • The Senior Leadership Programme takes senior leaders through a series of experiential activities, individual and group reflection as well as group work. Participants practice and hone their leadership skills in a team context.
  • I3 Leadership Development Programme delivers cutting-edge theory and experiences to best equip Adecco leaders to live the values of the Group and grow throughout their careers.
  • MBA Highlights Programme broadens knowledge of a range of topics such as Strategy, Corporate Finance and Innovation with an overall theme of value creation.

Service & sales courses

  • Service Excellence Course (SEC) is specifically designed for our branch managers, who have a major impact on our customers. The participants work through a series of discussions, activities and experiences to learn how to adapt a common customer service framework to the key interactions they have with their customers. So far, employees in Europe, North America and Australia attended the SEC and it will be launched in South America, India, Japan and Asia during 2013. The impact of the course is seen and felt, not only by our employees – 1,400 colleagues have been through the programme from commencement in October 2011 – but also by our candidates, associates and clients which clearly demonstrates its importance for the development of successful stakeholder relationships.
  • Value Focused Selling (VFS) is a workshop which goes beyond basic sales techniques and delivers a tried-and-tested approach focused on consultative selling methodologies. The course teaches effective ways to engage clients in order to understand what is important to them and how to customise solutions to those wants and needs.
  • High Intensity Training (HIT) is a programme that teaches the basics of sales, recruiting, order maintenance and operational efficiencies. The programme discusses global best practices and works through techniques to adapt them locally. Learning techniques include large group discussion, role play and culturally adapted small group discussions.

Global English – enhancing communication amongst employees  With our presence in over 60 countries and territories, being able to communicate and understand each other across countries is key. Therefore, we offer our employees the Global English e-learning tool with a focus on business English using the web, mobile devices, and social enterprise tools. Currently twelve Adecco countries have colleagues registered with Global English.

DIS AG Germany’s management is celebrating their second place in
DIS AG Germany’s management is celebrating their second place in

Select country programmes and initiatives

DIS AG Germany a truly great place to work  DIS is committed to trustworthiness between employer and employees as well as to an open company culture and great camaraderie. In 2013, DIS was again awarded for being amongst Germany’s top employers. The company was placed first in 2011 and 2012. And in 2013 for the ninth consecutive year, DIS AG was amongst Germany’s top employers in our industry.
Germany Best Place to Work list 2013

Adecco Groupe France’s commitment to training for associates  Founded in 2011, our online ’expert university’ offers our associates specialised in technical and managerial positions specific online training to enhance their skills. They are guided by our consultants on their choice of the various modules based on their specialisation and know-how. This empowers each associate participating in the expert university to take charge of their own careers.

CAMPUS – euro engineering’s programme for future engineers and technicians  With the euro engineering CAMPUS university, graduates from engineering and technical science all over Germany are prepared for their transition into the labour market. In addition to acquiring know-how through sem-inars, training on the job, company visits and assessments, graduates have the possibility to bond with peers and euro engineering management and employees during leisure and sports activities. When they join CAMPUS, graduates are guaranteed full time employment once the programme ends. All costs for CAMPUS are borne by euro engineering, as a future investment in highly skilled employees.
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