Human resource business process outsourcing (HR BPO) Total or partial outsourcing of HR duties (e.g. payroll, recruiting, training, benefits, employee orientation, staffing).

ILO The International Labour Organization (ILO) is the tripartite UN agency that brings together governments, employers and workers of its member states in common action to promote decent work throughout the world.

Intergenerational programme Programmes that bring together participants of different ages.

ISO 26000 A Guidance on social responsibility issued by the International Organisation for Standardization. It aims to be a first step in helping all types of organisation in both the public and private sectors to consider implementing ISO 26000 as a way to achieve the benefits of operating in a socially responsible manner. The guidance standard was published in November 2010 as ISO 26000 and is voluntary in character. It does not include requirements and thus is not a certification standard.

Key performance indicator (KPI) A parameter used to determine whether the desired input or outcome has been achieved.

Leadership development The development of leaders within an organisation. Companies may implement programmes that instruct and guide employees on how to become leaders in both their professional lives and their communities.

Learning styles Different approaches to learning. Recognised styles include visual, auditory, kinaesthetic and intrapersonal.

Lifelong learning In an era of rapidly evolving knowledge and ever-increasing globalisation, patterns of working, learning, and living need to change with the times. Lifelong learning is a continuous process of formal and informal learning to keep employees up to date.

Mentorship Relationship between a (usually) senior and a junior employee. The senior employee instructs and guides the junior employee on a company’s work practices, skills, as well as career choices and decisions.

Multigenerational workplace Refers to today’s workforce, which for the first time in history includes at least four gener-ations: the silent generation, baby boomers, generation X and generation Y. According to Adecco Group, the multigenerational workplace provides a strong impetus for businesses to take a closer look at the generational distribution of their workforce and understand each group’s needs, enabling them to run a more efficient and effective workplace.

OECD The Organisation for Economic Co-operation and Development (OECD) is to promote policies that will improve the economic and social well-being of people around the world.

Outplacement The process of placing employees in other positions or training courses following loss of a job.

Outsourcing The practice of using external workers and/or machinery for certain business tasks.

Peer review An assessment conducted by a person of the same level.

Permanent placement The placement of a candidate (potentially an associate) for an indeterminate period.

Project staffing/consulting The assignment of an employee or a team from the Adecco staff (potentially complemented by associate[s]) to the client for the execution of a project, with the resources remaining on Adecco’s payroll and integrated into Adecco’s reporting structure.

Public-Private Partnership (PPP) All forms of cooperation between public authorities and the private sector. PPP is becoming an increasingly important factor in the labour market owing to the need for greater flexibility on the part of companies, safeguarding of social security for employees and the growing importance of career changes.