Corporate Social Responsibility Report 2010

Stakeholder engagement

4.16 Approaches to stakeholder consultation

  • Global Satisfaction Survey (GSS), see pages 16 and 28.
  • Internationally centralised employees survey:
    The Great Place to Work® Trust Index, see pages 16 and 29.

The Group Communications Department stands as a point of contact for stakeholders, including the press, our employees, candidates and associates, work councils, unions and the ILO, companies, governments, NGOs and society at large, mainly informing them through the Annual Report, the Sustainability Report, regular press releases (available on, e-mails, and the AGM and other events.

General stakeholder consultation is mostly handled by the business units at country level. Such consultations address mainly our candidates and associates, clients and employees be it through self-completion questionnaires or interviews (mostly for associates and employees), or regular feedback processes (mostly concerning clients).

The Investor Relations & Communications Departments maintain contact with investors, analysts and the media through the quarterly presentations and webcasts of the quarterly results, company-specific scheduled days as well as roadshows, interviews and participation at investor conferences. It maintains the corporate investor information website with a broad range of investment- and governance-relevant information.

Society at large is very much affected by the dynamics and the development of the labour market, which at the same time is the Adecco Group’s field of business. The Group therefore considers society at large as a very important stakeholder group for dialogue, and aims to contribute to a positive development of the labour market through our corporate research engagements. These include the Adecco Institute, the Adecco Professorship in Business and Society at the London Business School, our research fellowship at Warwick University UK, and the Adecco Tata Institute of Social Sciences (TISS) Labour Market Research Initiative in India. Similar initiatives at country level include the Adecco Swiss Job Market Index at the University of Zurich and the monthly Adecco Job Creation Index in UK.