Corporate Social Responsibility Report 2010

GRI content index

GRI content index
UN Global Compact Communication on Progress index

Content indices

UN Global Compact Communication on Progress (CoP)

The various case studies featured in this report give an insight into our activities in line with the ten principles of the UN Global Compact. For more details on our progress in relation to the UNGC principles, please refer to the GRI content index on next pages.

GRI application level

This publication reports the sustainability status and performance of the Adecco Group. It is based on the G3.1 Global Reporting Initiative (GRI) Guidelines. This report achieves GRI application level B – checked and confirmed by the GRI – as illustrated in the GRI applications level grid below.

For detailed examples of the Adecco Group’s CSR at country level, please refer to the respective websites (links provided on www.adecco.com), and in to the social and sustainability reporting of our subsidiaries.

 

Legend

     

EC

GRI core indicator

++

Reported

EC

GRI additional indicator

+

Partly reported

12

Reference to page number in this Report

Not reported, see reference
provided for reason of omission

AR 12

Reference to page number in Adecco Annual Report 2010;
with direct link to online version

www

Link to www.adecco.com > corporate responsibility > our approach

Code

UNGC Principles  

Reported     

Description

Reference
or short answer                                   


Strategy and analysis

1.1

1–10

++

Statement from the most senior decision-maker

12–13

1.2

++

Description of key impacts, risks and opportunities

Key impacts: 14–15; risks and
opportunities: AR 51–53


Organisational profile

2.1

++

Name of the reporting organisation

Adecco S.A.

2.2

++

Primary brands, products, and/or services

5; AR 1718; AR 54

2.3

++

Operational structure of the organisation

AR 18; AR 92 (>point 1.2)

2.4

++

Location of organisation’s headquarters

Glattbrugg, Switzerland

2.5

++

Number and names of countries in which the Adecco Group operates

60 countries; AR 176

2.6

++

Nature of ownership and legal form

AR 178

2.7

++

Markets served, including geographic breakdown, sectors served and types of customers

AR 2730; AR 3946

2.8

++

Scale of the Adecco Group

3–4; AR 94–101

2.9

++

Significant changes during the reporting period

58

2.10

++

Awards received in the reporting period

20–21; 58–59


Report parameters

3.1

++

Reporting period for information provided

Calendar year 2010

3.2

++

Date of most recent previous report

CSR Communication on
Progress 2009, published
in July 2010

3.3

++

Reporting cycle

Annually

3.4

++

Contact point for questions regarding this report

90

3.5

++

Process for defining report content

16–18 (charts); 59

3.6

++

Boundary of the report

59

3.7

++

Specific limitations on the scope or boundary of the report

59

3.8

++

Comparability from period to period

59

3.9

++

Data measurement techniques and the bases of calculations

59

3.10

++

Explanation of the effect of any restatement of information

60

3.11

++

Significant changes from previous years in the measurement methods

60

3.12

++

GRI content index

77–81

3.13

Current practice with regard to seeking external assurance for this report

This report has not been
assured by external auditors,
but the Annual Report:
AR 174–175


Governance, commitments, and engagement

4.1

++

Governance structure of the organisation, including major committees

AR 186–198;
CSR Management: 89–90

4.2

++

Executive functions of the Chairman of the Board

The Chairman has no
executive functions

4.3

++

Board members: number, gender, independence, (non-)executive functions

AR 186–189

4.4

++

Mechanisms for shareholders and employees to provide recommendations to the Board of Directors

60; 64; AR 199–201

4.5

++

Elements of the compensation programme 2010 for the Executive Committee

AR 205–207; AR 210–214

4.6

++

Processes in place for the highest governance body to ensure conflicts of interest are avoided

AR 190 (point 3.5)

4.7

++

Process for determining the composition, qualifications, and expertise of Board members

60 (cf. AR 193 (point 3.5.3)

4.8

++

Internally developed charters and principles relevant to sustainable performance

Values and Leadership
Principles: 27–28
Code of Conduct: 30

4.9

++

Procedures of the Board of Directors for overseeing management of sustainable performance

60; AR 194 (point 3.7)

4.10

++

Processes for evaluating the Board of Directors’ own performance

AR 204-205

4.11

++

Explanation of whether and how the precautionary approach or principle is addressed

61

4.12

++

Externally developed, voluntary charters and sets of

principles which the organisation endorses

38–39; 61 (point 4.12)

4.13

++

Principal memberships in industry and business associations

61–64

4.14

++

List of stakeholder groups

15–16

4.15

++

Basis for identification and selection of stakeholders with whom to engage

14–15

4.16

++

Approaches to stakeholder consultation

28–29; 64

4.17

Key topics and concerns

Stakeholders: 16
ISO 26000: 17 (charts)
AR 27–30


Economic Performance Indicators

DMA EC

++

Disclosure on management approach EC

AR 17–20

EC1

++

Economic key data (see also 2.8)

– Investments in philanthropic activities

3–4; AR 94–101

65

EC2

7

+

Financial implications of climate change

65

EC3

++

Coverage of the organisation’s defined benefit plan obligation

AR 139–143

EC4

++

Significant financial assistance received from government

65

EC5

1

Range of ratios of standard entry-level wage compared to local minimum wage

Reason for omission: 65

EC6

+

Policy, practices, and proportion of spending on locally based suppliers

65

EC7

6

+

Procedures for local hiring and proportion of senior management hired from the local community

65

EC8

++

Development and impact of services provided primarily for public benefit

40–46; 66–69

EC9

+

Understanding and describing significant indirect economic impacts

18 (charts)


Environmental Performance Indicators (continued)

DMA EN

+

Disclosure on management approach EN

35; environm. policy: www

EN1

8–9

+

Materials used by weight or volume

70

EN2

8–9

Percentage of materials used that are recycled input materials

Percentages not known

EN3

8–9

+

Direct energy consumption by primary energy source

70

EN4

8–9

Indirect energy consumption by primary source

Not known

EN5

8–9

Energy saved due to conservation and efficiency improvements

Not known

EN6

8–9

Initiatives to provide energy-efficient or renewable energy-based products and services

37: Work opportunities
related to green energy

EN7

8–9

Initiatives to reduce indirect energy consumption

36–37

EN8

8–9

++

Total water withdrawal by source

70

EN9

8–9

Water sources significantly affected by withdrawal of water

Adecco Group runs an
office-based business; its
operations do not therefore
have a significant impact
on any water sources,
protected areas, habitats
and biodiversity.

EN10

8–9

Percentage and total volume of water recycled and re-used

EN11

8–9

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

EN12

8–9

Significant impacts on biodiversity in protected areas

EN13

8–9

Habitats protected or restored

EN14

8–9

Strategies, actions and plans for managing impacts on biodiversity

EN15

8–9

Conservation list species affected by operations

EN16

8–9

++

Total direct and indirect greenhouse gas emissions by weight

71

EN17

8–9

++

Other relevant indirect greenhouse gas emissions by weight

71

EN18

7–9

++

Initiatives to reduce greenhouse gas emissions

35–37

EN19

8–9

Emissions of ozone-depleting substances by weight

Not relevant

EN20

8–9

NOX , SOX , and other significant air emissions by type and weight

Not relevant

EN21

8–9

Total water discharge by quality and destination

Not relevant

EN22

8–9

Total weight of waste by type and disposal method

Not relevant

EN23

8–9

Total number and volume of significant spills

Not relevant

EN24

8–9

Weight of transported, imported, exported, or treated waste deemed hazardous

Adecco Group does not
transport, import, export
or treat any waste, and
therefore no waste deemed
hazardous under the terms
of the Basel Convention
Annex I, II, III, and VIII.

EN25

8–9

Water bodies significantly affected by discharges of water

EN26

7–9

++

Initiatives to mitigate environmental impacts

35–37

EN27

8–9

Percentage of products sold that have their packaging materials reclaimed

Not relevant

EN28

8–9

++

Fines and sanctions for non-compliance with environmental regulations

Adecco Group is not aware
of any incidents of or fines
for non-compliance with any
applicable international
declaration, or national or local
regulations associated with
environmental issues.

EN29

8–9

Significant environmental impacts of transportation

See EN24 and EN25

EN30

7–9

Total environmental protection expenditures and investments by type

Adecco Group currently
does not have any specific
environmental protection
budgets.


Social Performance Indicators: Labour Practices

DMA LA

+

Disclosure on management approach LA: overview

  • DMA on Health & safety
  • DMA on Employment & work conditions
  • DMA on Employee development and equal opportunities

18 (chart); AR 59–62

31–33

38–40

47–50

LA1

++

Total workforce

30 (chart)

LA2

6

++

Total number of new hires and employee turnover

29–30

LA3

+

Benefits provided to full-time employees that are not provided to temporary or part-time employees

72

LA4

1; 3

+

Percentage of employees covered by collective bargaining agreements

72

LA5

+

Minimum notice period(s) regarding operational changes

72

LA6

1

+

Percentage of total workforce represented in formal joint management – worker health and safety committees

73

LA7

1

+

Rates of injury, occupational diseases, lost days, work-related fatalities

32

LA8

1

Programmes in place regarding serious diseases

Reason for omission: 73

LA9

1

Health and safety topics covered in formal agreements with trade unions

Reason for omission: 73

LA10

+

Average hours of training per year per employee

49–50

LA11

++

Programmes for skills management and lifelong learning

47–50

LA12

++

Percentage of employees receiving regular performance and career development reviews

60–100%, depending on
employee categorisation

LA13

1; 6

++

Composition of governance bodies

73; AR 186–189; AR 195–198

LA14

1; 6

Ratio of basic salary of men to women

Reason for omission: 73

LA15

+

Return to work and retention rates after parental leave, by gender

73


Social Performance Indicators: Human Rights

DMA HR

+

Disclosure on management approach HR: overview

  • DMA on human rights as part of our day-to-day responsibility
  • DMA on people’s mental and physical integrity; non-discrimination

18 (chart)

30

38–40

HR1

1–6

+

Significant investment agreements that include human rights

74

HR2

1–6

++

Screening of suppliers, contractors and other business partners on human rights

74

HR3

1–6

++

Employee training on policies and procedures, concerning aspects of human rights

30

HR4

1; 2; 6

++

Total number of incidents of discrimination and actions taken

74

HR5

1; 2; 3

+

Operations in which the rights for freedom of association and collective bargaining are at significant risk – and actions taken

74

HR6

1; 2; 5

+

Operations in which child labour is identified as significant risk – and measures taken

74

HR7

1; 2; 4

+

Operations in which forced labour is identified as significant risk – and measures taken

74

HR8

1; 2

++

Percentage of security personnel trained in human rights

Adecco Group is not in need
of specific security personnel
to protect its offices.

HR9

1; 2

++

Total number of incidents of violations involving rights of indigenous people

See HR4

HR10

1; 2

Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments

HR10 and HR11 are new
indicators, introduced with G3.1
(launched in March 2011).
In our 2010 report, we cannot
report on these indicators yet.
We however intend to do so
going forward.

HR11

1; 2

Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms


Social Performance Indicators: Society

DMA SO

+

Disclosure on management approach SO: overview

  • DMA on business ethics
  • DMA on community involvement
  • DMA on compliance

18 (chart)

30

43

AR 107

SO1

++

Percentage of operations with implemented local community engagement, impact assessments, and development programmes

74

SO2

10

+

Business units analysed for risks related to corruption

74

SO3

10

++

Percentage of employees trained in organisation’s anti-corruption policies and procedures

76%

SO4

10

+

Actions taken in response to incidents of corruption

17–18 (charts); 74

SO5

1–10

++

Public policy positions and participation in public policy development and lobbying

33–34

SO6

10

++

Financial and in-kind contributions to political parties, politicians, and related institutions

75

SO7

++

Legal actions for anti-competitive behaviour, antitrust, and monopoly practices and their outcomes

75

SO8

++

Significant fines and sanctions for non-compliance with laws and regulations

In 2010, there were no
significant fines or sanctions.

SO9

++

Operations with significant potential or actual negative impacts on local communities

In 2010, we are not aware of
any Adecco Group operations
with significant negative
impacts on local communities.

SO10

Prevention and mitigation measures implemented in operations with negative impacts on local communities

Not applicable, see above SO9


Social Performance Indicators: Product Responsibility

DMA PR

+

Disclosure on management approach PR

14–15

PR1

++

Life cycle stages in which health and safety impacts of services are assessed for improvement

75

PR2

++

Incidents of non-compliance with regulations concerning health and safety impacts of products and services

To date, we are not aware
of any significant incidents of
non-compliance with
regulations in this context.

PR3

8

+

Type of product and service information required and services subject to such information requirements

75

PR4

8

++

Incidents of non-compliance with regulations concerning product and service information

75

PR5

++

Practices related to customer satisfaction, including surveys measuring customer satisfaction

28

PR6

+

Programmes for adherence to laws and standards related to marketing communications

The Adecco Group adheres
to laws and applicable
standards related to
marketing communications.

PR7

++

Incidents of non-compliance with regulations concerning marketing communications

The Adecco Group is not
aware of any relevant
infringements of the law in
this context.

PR8

+

Substantiated complaints regarding breaches of customer privacy and losses of customer data

75

PR9

++

Significant fines for non-compliance with laws and regulations concerning products and services

In the HR services industry, PR9 comes up to SO8 (see above).