Corporate Social Responsibility Report 2010 - Adecco Group

GRI content index
UN Global Compact Communication on Progress index

Content indices

UN Global Compact Communication on Progress (CoP)

The various case studies featured in this report give an insight into our activities in line with the ten principles of the UN Global Compact. For more details on our progress in relation to the UNGC principles, please refer to the GRI content index on next pages.

GRI application level

This publication reports the sustainability status and performance of the Adecco Group. It is based on the G3.1 Global Reporting Initiative (GRI) Guidelines. This report achieves GRI application level B – checked and confirmed by the GRI – as illustrated in the GRI applications level grid below.

For detailed examples of the Adecco Group’s CSR at country level, please refer to the respective websites (links provided on www.adecco.com), and in to the social and sustainability reporting of our subsidiaries.

Legend		EC	GRI core indicator
++	Reported	EC	GRI additional indicator
+	Partly reported	12	Reference to page number in this Report
–	Not reported, see reference provided for reason of omission	AR 12	Reference to page number in Adecco Annual Report 2010; with direct link to online version
		www	Link to www.adecco.com > corporate responsibility > our approach

Code	UNGC Principles	Reported	Description	Reference or short answer
			Strategy and analysis
1.1	1–10	++	Statement from the most senior decision-maker	12–13
1.2		++	Description of key impacts, risks and opportunities	Key impacts: 14–15; risks and opportunities: AR 51–53
			Organisational profile
2.1		++	Name of the reporting organisation	Adecco S.A.
2.2		++	Primary brands, products, and/or services	5; AR 17–18; AR 54
2.3		++	Operational structure of the organisation	AR 18; AR 92 (>point 1.2)
2.4		++	Location of organisation’s headquarters	Glattbrugg, Switzerland
2.5		++	Number and names of countries in which the Adecco Group operates	60 countries; AR 176
2.6		++	Nature of ownership and legal form	AR 178
2.7		++	Markets served, including geographic breakdown, sectors served and types of customers	AR 27–30; AR 39–46
2.8		++	Scale of the Adecco Group	3–4; AR 94–101
2.9		++	Significant changes during the reporting period	58
2.10		++	Awards received in the reporting period	20–21; 58–59
			Report parameters
3.1		++	Reporting period for information provided	Calendar year 2010
3.2		++	Date of most recent previous report	CSR Communication on Progress 2009, published in July 2010
3.3		++	Reporting cycle	Annually
3.4		++	Contact point for questions regarding this report	90
3.5		++	Process for defining report content	16–18 (charts); 59
3.6		++	Boundary of the report	59
3.7		++	Specific limitations on the scope or boundary of the report	59
3.8		++	Comparability from period to period	59
3.9		++	Data measurement techniques and the bases of calculations	59
3.10		++	Explanation of the effect of any restatement of information	60
3.11		++	Significant changes from previous years in the measurement methods	60
3.12		++	GRI content index	77–81
3.13			Current practice with regard to seeking external assurance for this report	This report has not been assured by external auditors, but the Annual Report: AR 174–175
			Governance, commitments, and engagement
4.1		++	Governance structure of the organisation, including major committees	AR 186–198; CSR Management: 89–90
4.2		++	Executive functions of the Chairman of the Board	The Chairman has no executive functions
4.3		++	Board members: number, gender, independence, (non-)executive functions	AR 186–189
4.4		++	Mechanisms for shareholders and employees to provide recommendations to the Board of Directors	60; 64; AR 199–201
4.5		++	Elements of the compensation programme 2010 for the Executive Committee	AR 205–207; AR 210–214
4.6		++	Processes in place for the highest governance body to ensure conflicts of interest are avoided	AR 190 (point 3.5)
4.7		++	Process for determining the composition, qualifications, and expertise of Board members	60 (cf. AR 193 (point 3.5.3)
4.8		++	Internally developed charters and principles relevant to sustainable performance	Values and Leadership Principles: 27–28 Code of Conduct: 30
4.9		++	Procedures of the Board of Directors for overseeing management of sustainable performance	60; AR 194 (point 3.7)
4.10		++	Processes for evaluating the Board of Directors’ own performance	AR 204-205
4.11		++	Explanation of whether and how the precautionary approach or principle is addressed	61
4.12		++	Externally developed, voluntary charters and sets of principles which the organisation endorses	38–39; 61 (point 4.12)
4.13		++	Principal memberships in industry and business associations	61–64
4.14		++	List of stakeholder groups	15–16
4.15		++	Basis for identification and selection of stakeholders with whom to engage	14–15
4.16		++	Approaches to stakeholder consultation	28–29; 64
4.17			Key topics and concerns	Stakeholders: 16 ISO 26000: 17 (charts) AR 27–30
			Economic Performance Indicators
DMA EC		++	Disclosure on management approach EC	AR 17–20
EC1		++	Economic key data (see also 2.8) – Investments in philanthropic activities	3–4; AR 94–101 65
EC2	7	+	Financial implications of climate change	65
EC3		++	Coverage of the organisation’s defined benefit plan obligation	AR 139–143
EC4		++	Significant financial assistance received from government	65
EC5	1	–	Range of ratios of standard entry-level wage compared to local minimum wage	Reason for omission: 65
EC6		+	Policy, practices, and proportion of spending on locally based suppliers	65
EC7	6	+	Procedures for local hiring and proportion of senior management hired from the local community	65
EC8		++	Development and impact of services provided primarily for public benefit	40–46; 66–69
EC9		+	Understanding and describing significant indirect economic impacts	18 (charts)
			Environmental Performance Indicators (continued)
DMA EN		+	Disclosure on management approach EN	35; environm. policy: www
EN1	8–9	+	Materials used by weight or volume	70
EN2	8–9	–	Percentage of materials used that are recycled input materials	Percentages not known
EN3	8–9	+	Direct energy consumption by primary energy source	70
EN4	8–9	–	Indirect energy consumption by primary source	Not known
EN5	8–9	–	Energy saved due to conservation and efficiency improvements	Not known
EN6	8–9	–	Initiatives to provide energy-efficient or renewable energy-based products and services	37: Work opportunities related to green energy
EN7	8–9	–	Initiatives to reduce indirect energy consumption	36–37
EN8	8–9	++	Total water withdrawal by source	70
EN9	8–9	–	Water sources significantly affected by withdrawal of water	Adecco Group runs an office-based business; its operations do not therefore have a significant impact on any water sources, protected areas, habitats and biodiversity.
EN10	8–9	–	Percentage and total volume of water recycled and re-used
EN11	8–9	–	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
EN12	8–9	–	Significant impacts on biodiversity in protected areas
EN13	8–9	–	Habitats protected or restored
EN14	8–9	–	Strategies, actions and plans for managing impacts on biodiversity
EN15	8–9	–	Conservation list species affected by operations
EN16	8–9	++	Total direct and indirect greenhouse gas emissions by weight	71
EN17	8–9	++	Other relevant indirect greenhouse gas emissions by weight	71
EN18	7–9	++	Initiatives to reduce greenhouse gas emissions	35–37
EN19	8–9	–	Emissions of ozone-depleting substances by weight	Not relevant
EN20	8–9	–	NO_X , SO_X , and other significant air emissions by type and weight	Not relevant
EN21	8–9	–	Total water discharge by quality and destination	Not relevant
EN22	8–9	–	Total weight of waste by type and disposal method	Not relevant
EN23	8–9	–	Total number and volume of significant spills	Not relevant
EN24	8–9	–	Weight of transported, imported, exported, or treated waste deemed hazardous	Adecco Group does not transport, import, export or treat any waste, and therefore no waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII.
EN25	8–9	–	Water bodies significantly affected by discharges of water
EN26	7–9	++	Initiatives to mitigate environmental impacts	35–37
EN27	8–9	–	Percentage of products sold that have their packaging materials reclaimed	Not relevant
EN28	8–9	++	Fines and sanctions for non-compliance with environmental regulations	Adecco Group is not aware of any incidents of or fines for non-compliance with any applicable international declaration, or national or local regulations associated with environmental issues.
EN29	8–9	–	Significant environmental impacts of transportation	See EN24 and EN25
EN30	7–9	–	Total environmental protection expenditures and investments by type	Adecco Group currently does not have any specific environmental protection budgets.
			Social Performance Indicators: Labour Practices
DMA LA		+	Disclosure on management approach LA: overview DMA on Health & safety DMA on Employment & work conditions DMA on Employee development and equal opportunities	18 (chart); AR 59–62 31–33 38–40 47–50
LA1		++	Total workforce	30 (chart)
LA2	6	++	Total number of new hires and employee turnover	29–30
LA3		+	Benefits provided to full-time employees that are not provided to temporary or part-time employees	72
LA4	1; 3	+	Percentage of employees covered by collective bargaining agreements	72
LA5		+	Minimum notice period(s) regarding operational changes	72
LA6	1	+	Percentage of total workforce represented in formal joint management – worker health and safety committees	73
LA7	1	+	Rates of injury, occupational diseases, lost days, work-related fatalities	32
LA8	1	–	Programmes in place regarding serious diseases	Reason for omission: 73
LA9	1	–	Health and safety topics covered in formal agreements with trade unions	Reason for omission: 73
LA10		+	Average hours of training per year per employee	49–50
LA11		++	Programmes for skills management and lifelong learning	47–50
LA12		++	Percentage of employees receiving regular performance and career development reviews	60–100%, depending on employee categorisation
LA13	1; 6	++	Composition of governance bodies	73; AR 186–189; AR 195–198
LA14	1; 6	–	Ratio of basic salary of men to women	Reason for omission: 73
LA15		+	Return to work and retention rates after parental leave, by gender	73
			Social Performance Indicators: Human Rights
DMA HR		+	Disclosure on management approach HR: overview DMA on human rights as part of our day-to-day responsibility DMA on people’s mental and physical integrity; non-discrimination	18 (chart) 30 38–40
HR1	1–6	+	Significant investment agreements that include human rights	74
HR2	1–6	++	Screening of suppliers, contractors and other business partners on human rights	74
HR3	1–6	++	Employee training on policies and procedures, concerning aspects of human rights	30
HR4	1; 2; 6	++	Total number of incidents of discrimination and actions taken	74
HR5	1; 2; 3	+	Operations in which the rights for freedom of association and collective bargaining are at significant risk – and actions taken	74
HR6	1; 2; 5	+	Operations in which child labour is identified as significant risk – and measures taken	74
HR7	1; 2; 4	+	Operations in which forced labour is identified as significant risk – and measures taken	74
HR8	1; 2	++	Percentage of security personnel trained in human rights	Adecco Group is not in need of specific security personnel to protect its offices.
HR9	1; 2	++	Total number of incidents of violations involving rights of indigenous people	See HR4
HR10	1; 2	–	Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments	HR10 and HR11 are new indicators, introduced with G3.1 (launched in March 2011). In our 2010 report, we cannot report on these indicators yet. We however intend to do so going forward.
HR11	1; 2	–	Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms
			Social Performance Indicators: Society
DMA SO		+	Disclosure on management approach SO: overview DMA on business ethics DMA on community involvement DMA on compliance	18 (chart) 30 43 AR 107
SO1		++	Percentage of operations with implemented local community engagement, impact assessments, and development programmes	74
SO2	10	+	Business units analysed for risks related to corruption	74
SO3	10	++	Percentage of employees trained in organisation’s anti-corruption policies and procedures	76%
SO4	10	+	Actions taken in response to incidents of corruption	17–18 (charts); 74
SO5	1–10	++	Public policy positions and participation in public policy development and lobbying	33–34
SO6	10	++	Financial and in-kind contributions to political parties, politicians, and related institutions	75
SO7		++	Legal actions for anti-competitive behaviour, antitrust, and monopoly practices and their outcomes	75
SO8		++	Significant fines and sanctions for non-compliance with laws and regulations	In 2010, there were no significant fines or sanctions.
SO9		++	Operations with significant potential or actual negative impacts on local communities	In 2010, we are not aware of any Adecco Group operations with significant negative impacts on local communities.
SO10		–	Prevention and mitigation measures implemented in operations with negative impacts on local communities	Not applicable, see above SO9
			Social Performance Indicators: Product Responsibility
DMA PR		+	Disclosure on management approach PR	14–15
PR1		++	Life cycle stages in which health and safety impacts of services are assessed for improvement	75
PR2		++	Incidents of non-compliance with regulations concerning health and safety impacts of products and services	To date, we are not aware of any significant incidents of non-compliance with regulations in this context.
PR3	8	+	Type of product and service information required and services subject to such information requirements	75
PR4	8	++	Incidents of non-compliance with regulations concerning product and service information	75
PR5		++	Practices related to customer satisfaction, including surveys measuring customer satisfaction	28
PR6		+	Programmes for adherence to laws and standards related to marketing communications	The Adecco Group adheres to laws and applicable standards related to marketing communications.
PR7		++	Incidents of non-compliance with regulations concerning marketing communications	The Adecco Group is not aware of any relevant infringements of the law in this context.
PR8		+	Substantiated complaints regarding breaches of customer privacy and losses of customer data	75
PR9		++	Significant fines for non-compliance with laws and regulations concerning products and services	In the HR services industry, PR9 comes up to SO8 (see above).

Charts

GRI content index

GRI content indexUN Global Compact Communication on Progress index

Content indices

GRI content index
UN Global Compact Communication on Progress index