Insights – Skills

We are convinced that training and career development unlock personal potential and help sustain employability. Our investments in training and development help us attract, motivate and retain the best candidates, associates and employees who ultimately are the key value drivers of our business.

Skills and development for associates


Our online candidate and associate assessment and training tool AdeccoXpert® is currently deployed in 46 countries. It is available in more than 20 languages and 3 million assessments are done on a yearly basis for candidates and associates. The tool is used to evaluate and develop skills, knowledge, aptitudes, motivation and work preferences. Testing and training is available for technical skills such as MS Office and IT courses, as well as for business skills including project management, recruiting and leadership. AdeccoXpert® is a core tool in our efforts to partner with associates in their career development.

Adecco Group training institutes

Several business units run training divisions at country level or even invested in their own Adecco training institutes. Adecco Group France facilitates individually tailored training projects for associates, many of them leading to accredited certificates in a wide range of subjects and professions. Some 30,000 to 40,000 associates benefited from this opportunity in 2010 (33,000 in 2008). Similar Adecco Group training institutes exist in Spain, Italy, Chile and other countries.

Online training

In a growing number of countries – currently in the UK, Norway, Canada, USA and Australia – we allow our associates to train through flexible, free online learning. We have up to 60 training courses, providing a range of skills packages, from business basics through to management techniques, including MS Office packages, customer service, sales, communication and management. Participants can access the chosen courses from home and complete them remotely.

Some country highlights at a glance

  • Due to talent shortages in the medical sector, Adecco Medical in France launched a training programme tailor-made for mature professionals who had been unemployed for some time. The training focused upon the latest medical regulations, technology and practices, thus boosting their confidence and success in finding temporary and permanent roles.
  • In France, Adia launched ‘Galileo’ – a three-year programme for recruiters. The programme encompasses candidate sourcing, assessment and selection methods and special subjects such as the recruitment of mature professionals.
  • In 2006, DIS AG in Germany began partnering Lufthansa’s training arm ‘TRAINICO’, by placing young associates in their occupational apprenticeship programme. Through the scheme, DIS AG pays the apprentice’s salary and acts as mentor, helping them acquire valuable skills and qualifications and enhance employment prospects. The success of the scheme was one of the reasons why the Adecco Group Germany acquired part of ‘TRAINICO’ in March 2011. Every year, TRAINICO trains around 2,000 people for a wide range of roles within the aviation industry.
  • Adecco Germany introduced a ‘technical’ career path, for those associates not aspiring to leadership positions within the company. The ‘technical career path’ contains several steps: junior consultant, consultant and senior consultant. There is a well-defined selection process for the various steps.
  • In 2010, Adecco Belgium introduced ‘Project S’, a very practical five-step coaching programme (assess, coach, match, hire and retain).This has helped Adecco recruit, place and retain candidates and associates more effectively. It consists of developing a personalised coaching map for each associate to make sure his or her skills and attitude match the jobs they are placed in and also fulfill the requirements of our clients.
  • Adecco Hungary has launched a 12-month internship programme for MA graduates. During the 12 months, interns will be exposed to all aspects of Adecco’s operations whilst also being directly involved in client work. The best interns will be offered career opportunities within Adecco.